๐ฅ๏ธ Remote IT Support
Get your computer fixed from home โ no need to go anywhere.
How it worksโ
Step 1 โ Remote connectionโ
We connect to your computer using professional remote support tools to diagnose and resolve issues directly.
๐ Don't have the software? See the installation guide or download from the Resources page.
Step 2 โ Issue resolutionโ
Our technician resolves the issue directly on your machine. Based on our experience, 80% of issues are resolved within 60 minutes.
Step 3 โ Pickup (if needed)โ
If the issue cannot be resolved remotely (e.g. hardware failure), we will arrange to pick up your device for hands-on inspection and repair.
Step 4 โ Return via Grabโ
Once repaired and fully tested, your device is delivered back to you via Grab.
โ ๏ธ Pickup & return service is only available within Ho Chi Minh City.
Pricingโ
| Type | Details |
|---|---|
| Minimum charge | 275,000 โซ / first hour (or under 60 min) |
| Additional hours | 150,000 โซ / hour |
| Pickup & return | Grab fee at actual cost (paid by customer) |
Pricing examplesโ
| Duration | Calculation | Total |
|---|---|---|
| 30 minutes | Minimum charge applies | 275,000 โซ |
| 90 minutes | 275,000 + 150,000 | 425,000 โซ |
Notesโ
- Service only begins after you receive an email/SMS confirmation.
- Customers with a subscription (Peace of Mind or above) get priority scheduling.
- Support hours: MonโFri after 7:00 PM, SatโSun all day.
๐ Book now ย |ย ๐ฌ WhatsApp ย |ย ๐ง info@pcs.io.vn